Scheduling an Appointment

While the following information should be helpful to you during the busiest time of the chimney service year, we want to stress that every call, at any time of the year, is truly appreciated.

During fall and winter, in any chimney business, customers may find that making an appointment takes a little longer than usual.   Calling our office is the only way (at this time) to leave us your information.  All calls are screened (and returned) by the owner.

Northeast Chimney Sweeps specializes in providing high-quality, personal service to each customer.  Sometimes that causes a scheduling backlog in these busiest months (August – January).  As the phones begin to “heat up”, we are forced to take a triage approach to scheduling, which goes as follows:

1. Past customers with a no-heat emergency
2. New customers with a no-heat emergency who have been referred by a service person known to us.
3. Past or new customers needing chimney lining or upgrading (for replacement furnace, etc.)
4. Past customers who wish to schedule a regular cleaning or other service.
5. Referred customers who wish to schedule a regular cleaning or other service.
6. New customers who wish to schedule a regular cleaning or other service.

If you fit into one of the above categories and have not gotten a return call, please check to see that you are calling from a town which we normally serve, and are asking for a service that we are  currently offering.

We strongly encourage you to consider calling during he months of February, March and April, when our call volume is lighter and we are able to give you more time and attention.  Remember, every call, at any time of the year, is truly appreciated.

( 781 )   935 – 5488 office phone; day or night.

When can we schedule you?

Upon requesting an appointment, you can expect a call back, usually within 24-48 hours, to set you up on the schedule.  Wait time will depend on the type of service you require and the time of year.  If you are an existing customer and wish to schedule an appointment 1 month or more in advance, you might try our Contact Us page.

Cleaning appointments can be completely arranged by telephone with no prior visit.  Appointment availability usually averages less than 1 week, but may be as early as the next day if we have a cancellation.   In our busiest time of year, typically August through December, wait times occasionally exceed 3 weeks.  Special consideration is given to emergency call, but previously booked appointments are never bumped.

Liner installations can usually be complete within 10 days of your call; more often 7 days.  A first visit is required to inspect the chimney, take measurements and present you with a work proposal.  This proposal includes an exact price to the dollar.  This visit is free.  If you approve the proposal, we will then order all necessary materials and your liner can usually be completely installed one week later.  It is normally done in one full day.  Please see our page on Payments for this type of work.

A final note about availability.  We offer the bulk of our appointments in the middle of the work week (Tuesday, Wednesday, Thursday).  It has been a long standing practice of ours to use Mondays as an organization day – to be sure the rest of the week is properly set up.  Fridays are “Daddy Days”, a day of family investment begun by Joe in 1998.  We recognize that limiting our service days can be inconvenient to some customers.  We further recognize that the other larger chimney companies can offer greater availability, some even on weekends.  It is our hope you will find us to be the company worth the wait..

Mama and our 5 children surely appreciate your understanding.